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Delivery Service - old

Customers will receive an “Order Acknowledgement” Mail after you placed your orders. The customer service representative of respective Shop will contact and confirm with you the amount, quantity, prices and delivery date in the following working day. After that, a “Order Confirmation” Mail will be sent to your email address for you to confirm the whole order details. And, we will arrange the delivery accordingly.

  1. Home Delivery Methods:

    1. Home Delivery Charging Rate & Free Delivery Conditions

      DCH Living delivery service is operated in Hong Kong SAR. For each individual Shop, free delivery service will be provided for individual Shop order exceed the minimum purchase amount (per each delivery address).

      Delivery fee of individual Shop are as follow:

      Our Shop: Min. Amount Per Order of Free Delivery Service: Delivery Fee to be borne by the customer: Individual Shop specific terms and conditions:
      DCHEA $1,000 $80 Details
      Gilman $1,000 $80 Details
      DCH EA Butler $1,500 $50 Details
      IMSA$800$90Details
      Slumberland$800$90Details
      DCH AURIGA$1,000$100Details
      DCH AURIGA (Consumer Health)$1,000$100Details
      DCH AURIGA (Healthy Care)$1,000$100Details
      Sims World of Quality Products

      Non-Wine* Products: $800

      $90Details
      Sims Wine Club$800$90Details
      DCH Motor LeasingNot ApplicableNot ApplicableNot Applicable
      MotorMechNot ApplicableNot ApplicableNot Applicable
      YOKOHAMANot ApplicableNot ApplicableNot Applicable
      CPASCNot ApplicableNot ApplicableNot Applicable
      Dah Chong Hong Motor Service CentreNot ApplicableNot ApplicableNot Applicable
      *Note: Sims Non-Wine Products (Excluding Sims Wine Products, Chilled and Frozen Products)

      ※The minimum purchase amount for free delivery service is subject to change in special holidays or peak season, DCH Eshop reserve the right to revise the amount and will be posted on the Eshop platfrom from time to time.

    2. Delivery time: Please contact individual Shops
  2. General Terms & conditions on After Sales:

    1. Please contact the Customer Service Representative of the respective Shop for the terms & conditions on after sales terms.
    2. Product is in limited quantity, while stock last and upon the payment completed.
    3. Dates of receipts are based on customer signatures once received.
    4. If customer discovers breakage problems on goods received, please take photo as evidence for reference and contact the respective Shop’s customer service hotline by phone or email immediately.
    5. If there are packing problems and missing items, please contact our customer service hotline immediately.
    6. Should you have any question, please contact our Customer Service Hotline 2768 3474, or send us e.mail to [email protected]