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Member Terms & Condition

Terms and Conditions

  1. Terms and Conditions for DCH Living Membership Scheme

    1. The DCH Living Membership Scheme (“Membership Scheme” or “Membership”) is managed and operated by Dah Chong Hong Holdings Limited (“DCH”).
    2. Only customers who have completed the Membership Scheme registration process through DCH Living website at www.dchliving.com (the “DCH” website) or the Storellet mobile application (the “Storellet App”) are eligible to become DCH Living Loyalty Club members and enjoy membership privileges (“Members”).
    3. The Membership Scheme is open to individuals aged eighteen (18) or above. If you are twelve (12) years or older but under the age of eighteen (18) years and wish to become a Member, you will need your parent’s or legal guardian’s consent before completing the Membership Scheme registration.
    4. The Storellet App is owned and operated by Crozz Limited. The Storellet App helps organize loyalty schemes of your favorite brands (including DCH Living Membership Scheme) by housing them into the Storellet App. Use of the Storellet App will also require registration and the use of the Storellet App is subject to Storellet’s/Crozz Limited’s own aterms and conditions and privacy policy as an independent third party.
    5. Members are required to verify their Membership by showing their Members’ Profile page in the Storellet App when using any member privilege(s) in our shops/outlets.
    6. Mis-use of the Membership Scheme, e-Coupon or any member privileges may result in termination of Membership or withdrawal of privileges.
    7. DCH reserves the right to amend the Membership Scheme structure, privileges and other features, including these terms and conditions, or to terminate e-Coupon Rewards at any time without liability. DCH shall strive to notify Members of material changes; however, it is the responsibility of Members to keep themselves up-to-date with regard to these terms and conditions. Use of e-Coupon or Membership privileges by Members will be deemed as Members’ agreement to/acceptance of any changes to these terms and conditions. DCH will not be liable for loss or damage resulting thereof.
    8. In case of disputes, DCH reserves the right of final decision on Membership and e-Coupon Rewards matters.
  2. Membership Registration and Termination

    1. You are required to register as a Member when you use DCH services or place an order on the DCH Living website. By registering you are making a declaration, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
    2. Upon successful application, customers will receive a SMS verification code sent to their designated mobile phone number. Customers are required to enter the code where indicated to complete the registration process for Membership.
    3. By using our services, you agree to:
      1. Provide true, accurate, current and complete information about yourself when filling out our registration form; and
      2. Maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration and/or Membership immediately without prior notice.
    4. Members can terminate their Membership at any time by giving written notice to DCH. All unredeemed eCoupon will be cancelled/forfeited without any liability to DCH.
    5. Any misconduct, fraud, or failure to adhere to the these terms and conditions and/or any other related terms and conditions may result in immediate termination of Membership or suspension and cancellation of all eCoupons with immediate effect without prior notice.
  3. Membership Privileges

    1. e-Coupon
      1. The e-Coupon (“e-Coupon”) will be awarded into member “e-Wallet” in member accounts and, where applicable, Member’s Storellet App account. Members can redeem e-Coupons by showing/presenting valid Member’s Profile page in Storellet App together with corresponding valid proof of identity at DCH shops/outlets or with a valid member login when purchasing on DCH Living’s website.
      2. e-Coupons will expire.
      3. e-Coupon is valid at DCH eShop or outlets in Hong Kong.
      4. Not valid for any deposit payment.
      5. Only one e-Coupon can be used in each transaction.
      6. Each e-Coupon can only be used once. No amendment can be made once the use of the e-Coupon is confirmed.
      7. This offer is non-refundable and cannot be exchanged for cash.
      8. In case of disputes, DCH reserves the right of final decision on the use of the e-Coupon at its sole discretion without any liability.
  4. Privacy

    Please refer to our Privacy Policy at (https://www.dchliving.com/en_us/privacy-policy) regarding our use and collection of information from customers and/or Members.

  5. Liability

    1. DCH shall not be liable to any Member for any loss, damages or expenses of any kind whatsoever arising out of or in connection with the Membership, the use of the Membership or its benefits, including but not limited to the use of personal data, mistakes or fraud by any person in redeeming a benefit under any circumstances, whether DCH is negligent or otherwise.
    2. DCH shall not be liable to in contract, tort or otherwise in respect of any claim arising out of acts or omissions relating to the Membership or any services provided to the full extent permitted by the law.
    3. DCH will not be liable for any loss or damage arising out of the product or service provided by any other entities or third parties in connection with the use of the Membership, its services or the DCH Living website.
    4. DCH’s decision in respect of any complaint or dispute regarding the use of the Membership, its services or the DCH Living website shall be final and binding on the Member and DCH shall not be required to give any reason for such decision.
  6. Miscellaneous

    1. For any enquiries about past transactions or promotional activities, member can call our Customer Service hotline 2768 3474.
    2. As the loyalty programme operates through systems which rely on communication networks, electricity networks etc., which may be beyond DCH’s control, we cannot always ensure that the programme operates at all times. However, DCH will make all reasonable efforts to ensure its system supports the operations in connection with the programme.
    3. Member must not tamper with the data recorded in his/her account in any way. Doing so may be a criminal offence.
    4. DCH has the right to claim and recover reasonable costs, expenses, losses and damages suffered or incurred by DCH as a result of members altering or interfering, or allowing a third party to alter or interfere, with the data in his/her account.
    5. DCH reserves the right to amend the Terms and Conditions of the loyalty programme without prior notice. The updated terms and conditions of the loyalty programme will be uploaded in DCH Living website.
    6. DCH shall have the right at any time and at its absolute discretion without giving any prior notice or reason to Members to terminate the operation of the Membership Scheme. Upon the termination of the operation of the Membership Scheme, all rights and privileges of Members shall cease and no claim or demand of whatsoever nature and howsoever arising shall be made or capable of being made by the Member against DCH in connection with the termination of the operation of the Membership Scheme.
    7. The English version of these Terms of Use shall prevail wherever there is any inconsistency or conflict between the English and Chinese versions.
  7. Linked Websites

    Certain links, including hypertext links, in our website will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our website.

  8. Invalidity

    The invalidity, illegality or unenforceability of any provision of these terms and conditions under the laws of any jurisdiction shall not affect its validity, legality or enforceability under the laws of any other jurisdiction nor the validity, legality or enforceability of any other provisions herein contained.

  9. Jurisdiction

    These terms and conditions and the relationship between DCH and each Member are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China and the Members agree to submit to the exclusive jurisdiction of the Hong Kong courts. DCH may revise these terms and conditions at any time without prior notice. If any dispute arises, DCH determination shall be final. Where these terms and conditions are available in Chinese, the English version is the prevailing version and shall prevail whenever there is a discrepancy between the two versions.

  10. Force Majeure

    DCH shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of DCH.