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User Guide

  1. Member registration

    For new visitor, in the Front-page of DCH Living (www.dchliving.com), click the “Register” icon on the top-right corner for registering as Member. In the Registration page, you may input your personal data and contact information, follow the instruction to complete the registration process. Once you completed the registration, you will receive an e-mail to activate your account for shopping. The membership is free of charge. Your personal information will only be used for the purchase and delivery process of the Eshop. You may refer to the section “Privacy Policy” for the terms and conditions.

  2. Member Log-in & Log-out account

    If you are already registered as DCH Living member, you can key in your registered member name and password data in the red Login Box on the top-right corner of the webpage. After logged in, you may check your own account. If you wish to log out from DCH Living, you may click the icon “MY ACCOUNT”on the top-right corner in every page. To protect your personal data, we recommend you to log out everytime after using your DCH Living account in the public network area.

  3. Checking / amending account data

    To check or amend your personal DCH Living account or to view the previous shopping records, yoy may click the icon “My Account” on the top-right corner of the webpage, or click the “My Account” icon at the bottom of the Footer in every page.

  4. Forget or reset you password

    If you forgot your password, you may go to the Login Box in the top-right corner of the webpage, or press the“Log in “button in the top-right corner. Then press “FORGOT PASSWORD?”, by entering the email address or mobile number you provided in the registration, a new password will be sent to your email address or mobile. Please keep your password in a safe place.

    If you want to change the password, after logged in, you may go to the “MY ACCOUNT” and change your password and other personal data.

  5. To make first purchase order

    After logged in, you may see and use the Member Price for your purchase. Once you selected your items, click the “Add to Cart” button, the item will be put into the Shopping Cart. Once complete all your item selection, you may check your Shopping Cart by click the icon “MY CART” on the top-right corner in the webpage. Product is in limited quantity, while stock lasts and upon the payment completed. In the Shopping Cart, please select the delivery method and payment method. You will receive an “Invoice” email for your record of this order.

    The CS team of each Shop will contact you to confirm your order delivery details. If you are not successfully be reached before the delivery day, DCH Living reserve the right in the cancellation of such order. Please kindly take note, thank you.

  6. Checking Purchase Order History

    After logged in, you can go to the “My Account” to review your orders records in the section “MY ORDERS”. It will show detail order information including the order status, purchase date. If you wish to check the purchased items or if you wish to repeat purchase of any order, you may click "View Order" to review the order details.

  7. Amend or cancel purchased order

    If you wish to amend or cancel a purchased order, you may contact the particular Shop (contact information listed in the email of the Order sent to you earlier)